1. Introduction
At MYTHIC WAVE DATA ("we", "our", "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Your trust is our priority. We use industry-standard security measures to protect your data.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account (name, email, phone number, state)
- Make transactions (payment details, transaction history)
- Contact our support team
- Participate in promotions or surveys
2.2 Automatically Collected Information
When you use our platform, we automatically collect:
- IP address and device information
- Browser type and version
- Pages you visit and time spent
- Transaction patterns and behavior
- Location data (if enabled)
3. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your login session
- Understand how you use our platform
- Improve user experience
- Prevent fraud and enhance security
You can disable cookies in your browser settings, but this may affect platform functionality.
4. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process transactions and verify payments
- Send transaction confirmations and receipts
- Respond to your inquiries and support requests
- Improve and optimize our platform
- Prevent fraud and ensure security
- Comply with legal obligations
- Send promotional offers (with your consent)
5. Sharing Your Information
We may share your information with:
- Service Providers: Payment processors (Paystack, Monnify), SMS providers, email services
- VTU Providers: To process your data and airtime purchases
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
We never sell your personal information to third parties for marketing purposes.
6. Payment Information
All payment information is processed through secure third-party payment gateways (Paystack and Monnify). We do not store your full card details on our servers. All payment data is encrypted using industry-standard SSL/TLS technology.
7. Data Security
We implement robust security measures to protect your information:
- 256-bit SSL encryption for all data transmission
- Argon2id password hashing (no plaintext passwords stored)
- Regular security audits and vulnerability testing
- Access controls and authentication protocols
- Automated fraud detection systems
Your password and PIN are stored using Argon2id hashing - we never store them in plain text.
8. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your account and data
- Opt out of marketing communications
- Withdraw consent for data processing
- Export your transaction history
To exercise these rights, contact our support team.
9. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Transaction records are retained for up to 7 years as required by financial regulations. You may request account deletion, which will remove your personal information except where retention is required by law.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If we discover we have collected information from a minor, we will delete it immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries outside Nigeria where our service providers operate. We ensure appropriate safeguards are in place to protect your data.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. The "Last updated" date at the top indicates when changes were made.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: