Support Center

Paystack and Monnify payments are instant. Manual bank transfers are verified within 10-30 minutes during business hours (Monday-Friday, 8am-8pm).

You can reset your transaction PIN from your profile settings:
1. Go to Profile → Security Settings
2. Click on "Change Transaction PIN"
3. Follow the verification process
4. Set your new 4-digit PIN

You'll need access to your registered email for verification.

Transactions may fail due to:
• Insufficient wallet balance
• Network issues from provider
• Invalid recipient details
• Daily limit exceeded
• System maintenance

Check your wallet balance and try again. If the problem persists, contact support with your transaction reference.

You can reach us through:
• WhatsApp: Instant chat support
• Email: support@saraky.com (response within 1 hour)
• Phone: Call during business hours
• Contact form on this page

Our support team is available Monday-Friday, 8am-8pm.

We accept:
• Card payments via Paystack
• Bank transfers via Monnify
• Manual bank transfers to our provided accounts
• USSD codes for quick payments

Our support hours are:
• Monday to Friday: 8:00 AM - 8:00 PM (WAT)
• Saturday: 9:00 AM - 5:00 PM (WAT)
• Sunday: Closed

For urgent issues outside business hours, please use WhatsApp for the fastest response.

Account verification is done via email:
1. Check your inbox for verification code
2. Enter the 6-digit code on the verification page
3. Your account will be verified instantly

If you didn't receive the code, click "Resend Code" on the verification page.

Transaction limits:
• Minimum airtime: ₦50
• Minimum data: ₦100
• Maximum per transaction: ₦50,000
• Daily limit: ₦200,000

For larger amounts, please contact support.

Refunds are processed on a case-by-case basis for failed transactions. To request a refund:
1. Keep your transaction reference
2. Contact support with the reference
3. Provide details of the issue
4. Our team will investigate and process within 24 hours

Successful transactions are non-refundable.

You can check your wallet balance:
• On the dashboard homepage
• In the wallet summary card
• During transactions
• In profile settings

Balance updates instantly after each transaction.